X1 is a licensed exchange that offers crypto-to-crypto and crypto-to-fiat exchange services and wallet services. Check out our About us page to learn more about who we are and what our mission is.
In case you don’t see an email with an activation link in your inbox after registration, please do the following:
If you have done the checking and still haven’t found the email in your inbox, please contact us at [email protected].
Our KYC (Know Your Customer) verification process is simple and takes only a few minutes. Go to the Verification page to start the process.
Make sure the photo is in the focus of the camera and there are no light reflections. All four corners of the ID card/passport should be visible.
Make sure your ID/Passport is not expired.
If your card is still rejected, please contact [email protected] for more information about your verification.
Verification on X1 normally takes under 10 minutes. For compliance purposes, you must pass ID and address verification before you can use X1 funding options and execute trades. Get verified on the Verification page.
Once you complete your verification, your current details will be available on your Verification page. If any of your details change (such as family name, address, occupation), please contact [email protected] within 7 days of the change.
You can turn on your 2-Factor Authenticator from your personal account data page on our website.
The system works with the Google Authenticator app, which you need to download on your phone from Google Play Store or Apple Store.
If you want to sync Google authenticator with your account in X1, you will need to set up Google Authenticator on the smartphone first. The whole process of setting up the app and the Google account is mentioned below. Follow the steps carefully.
Step 1: First of all, download and install the ‘Google Authenticator application. It is available on the Play Store for Αndroid devices and also on the App Store for IOS devices. The app is completely free.
Step 2: Now, keep the app open and open X1 on your desktop browser. Click the button "Activate" and a QR code will appear. Scan the QR code with your newly downloaded app of Google Authenticator and continue to the next step to verify it. Optionally you can input the setup key manually.
Step 3: Click the + button to add the account in X1 you have created and scan the QR code. You will see the account will appear inside the app.
Step 4: Next time you enter X1, the system will ask you for a 2FA code, please open the app and enter the code you see generated inside. The codes are changing every minute for better security.
The 2FA code is also necessary for other operations in X1. Keep your phone close, when you decide to use the platform.
When large-scale password breaches happen — and they happen a lot — credentials are often sold and swapped in online marketplaces and hacking forums. Some attackers break into accounts for entertainment, and some, for a payday. It’s typically not personal. In rare circumstances, attackers have a specific group or person in their crosshairs.
If you wish to deactivate your account, no matter what the reasons, please contact us at [email protected].
Where can I see how much funds I have?
You can see your fiat and crypto balances on the “Wallet” page. From there, you can also deposit and withdraw funds. Your “Available Balance” shows the funds you can currently use.
Where can I find my order and transaction history?
You can find your orders and transaction history on your profile page.
Where can I check current prices?
You can find all crypto prices for the currencies that X1 offers on our “Exchange” page.
How to buy/sell crypto?
Go to “Exchange”, then choose the cryptocurrency you wish to trade, and click on the button “Trade”. After that click on the buy or sell section and enter the desired amount and click the buy/sell button. Your order will be processed at the exact rate at which you confirmed it, and your available balances - updated accordingly.
The order will take a few minutes to be processed. The process is automatic and does not require human manual actions.
How can I change my password?
You can change your password through your profile settings. (Your password must be at least 8 characters long and must contain at least one upper and lower case letter, number, and special character – for example $, #, @, !, %, ^, &, *, ), ( )
Where can I see my login history?
You can see information about all your log-in sessions on the Logins page.
Is X1 on social media?
If you don't find answers here, you can contact us at [email protected], we are always there to help you.
Which fiat currencies does X1 support?
You can deposit, withdraw, and trade on X1 with EUR. We currently only support Bank transfers (SEPA - Single Euro Payments Area), but we are working hard to bring you additional funding options.
Which countries participate in SEPA?
The SEPA region consists of 36 European countries, including several countries which are not part of the euro area or the European Union.
|SEPA countries list|
Austria, Andora, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, San Marino, United Kingdom, Vatican City State.
Deposits via SEPA usually take 0-5 working days to get credited to your X1 account.
Withdrawals via SEPA usually take 0-5 working days.
To check out our fiat funding limits, visit our Fee Schedule page.
Which cryptocurrencies does X1 support?
The rest of the cryptocurrencies will be available soon, our team is working daily on increasing our portfolio.
To see crypto funding limits, visit our Fee Schedule page.