X1 is a licensed exchange that offers crypto-to-crypto and crypto-to-fiat exchange services and wallet services. Check out our About us page to learn more about who we are and what our mission is.
In case you don’t see an email with an activation link in your inbox after registration, please do the following:
If you have done the checking and still haven’t found the email in your inbox, please contact us at [email protected].
Our KYC process is simple and takes only a few minutes. Go to the KYC page to start the process.
Verification on X1 normally takes under 10 minutes. For compliance purposes, you must pass ID and address verification before you can use X1 funding options and execute trades. Get verified on the KYC page.
Once you complete your verification, your current details will be available on your KYC page. If any of your details change (such as family name, address, occupation), please contact [email protected] within 7 days of the change.
If you wish to deactivate your account, no matter what the reasons, please contact us at [email protected].
Where can I see how much funds I have?
You can see your fiat and crypto balances on the “Balances” page. From there, you can also deposit and withdraw funds. Your “Available Balance” shows the funds you can currently use.
Where can I find my order and transaction history?
You can find your orders and transaction history on your profile page.
Where can I check current prices?
You can find all crypto prices for the currencies that X1 offers on our “Prices” page.
How to buy/sell crypto?
Go to “Prices”. Then choose the cryptocurrency you want to buy/sell and click on “Trade”. Enter the desired amount, click on buy/sell and confirm your order. Your order will be processed at the exact rate at which you confirmed it, and your available balances updated accordingly.
How can I change my password?
You can change your password through your profile settings. (Your password must be at least 8 characters long and must contain at least one upper and lower case letter, number, and special character – for example: $, #, @, !, %, ^, &, *, ), ( )
Where can I see my login history?
You can see information about all your log-in sessions on the Logins page.
Is X1 on social media?
If you don't find answers here, you can contact us at [email protected], we are always there to help you.
Which fiat currencies does X1 support?
You can deposit, withdraw, and trade on X1 with EUR. We currently only support SEPA bank transfers, but we are working hard to bring you additional funding options.
Which countries participate in SEPA?
The SEPA region consists of 36 European countries, including several countries which are not part of the euro area or the European Union.
|SEPA countries list|
Austria, Andora, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, San Marino, United Kingdom, Vatican City State.
Deposits via SEPA usually take 0-5 working days to get credited to your X1 account.
SEPA withdrawals usually take 0-5 working days.
To check out our fiat funding limits, visit our Fee Schedule page.
Which cryptocurrencies does X1 support?
To see crypto funding limits, visit our Fee Schedule page.