-0.83% Bitcoin (BTC) 40297.5 EUR
+0.70% Ethereum (ETH) 3024 EUR
+1.37% Litecoin (LTC) 158.28 EUR
-2.31% B-Cash (BCH) 539.47 EUR
+1.72% Ethereum (ETH) 0.07506 BTC
+2.21% Litecoin (LTC) 0.003928 BTC
-1.47% B-Cash (BCH) 0.0134 BTC
-1.33% Bitcoin (BTC) 47353.73 USDC
+0.46% USD Coin (USDC) 0.85 EUR
-1.31% Bitcoin (BTC) 47317.1 USDT
+0.47% Tether (USDT) 0.85 EUR
-1.85% Chainlink (LINK) 25.41 EUR
-1.17% Chainlink (LINK) 0.00063061 BTC
-2.17% Dogecoin (DOGE) 0.2 EUR
-1.36% Dogecoin (DOGE) 0.00000505 BTC
+1.36% Uniswap (UNI) 22.22 EUR
+1.98% Uniswap (UNI) 0.0005507 BTC

Frequently Asked Questions

Frequently Asked Questions (FAQ)

 

What is X1?

X1 is a licensed exchange that offers crypto-to-crypto and crypto-to-fiat exchange services and wallet services. Check out our About us page to learn more about who we are and what our mission is.

 

How to register on X1?

  1. Open the X1 website and click on theSign up button at the top right corner.
  2. Fill in the required information (email address and password)
  3. You will receive a verification email.
  4. After verifying your email go back to our page and log in.
  5. Congrats! You are now part of our platform.

 

What are the requirements to open an account on X1?

  • Provide a working email address;
  • Be at least 18 years old.

 

What should I do if I have not received an activation email?

In case you don’t see an email with an activation link in your inbox after registration, please do the following:

  • Check your spam box;
  • Check whether X1 is not blacklisted;
  • Make sure you have registered with the correct email.

If you have done the checking and still haven’t found the email in your inbox, please contact us at [email protected].

 

How to get verified?

Our KYC process is simple and takes only a few minutes. Go to the KYC page to start the process.

 

What are the requirements to get verified on X1?

Verification on X1 normally takes under 10 minutes. For compliance purposes, you must pass ID and address verification before you can use X1 funding options and execute trades. Get verified on the KYC page.

 

My personal details have changed should I do anything?

Once you complete your verification, your current details will be available on your KYC page. If any of your details change (such as family name, address, occupation), please contact [email protected] within 7 days of the change.

 

How to open a Corporate Account?

To open a Corporate Account you need to provide specific information and documentation on your company. Please check out our Corporate Account page and contact us at [email protected].

 

How to deactivate your X1 Account?

If you wish to deactivate your account, no matter what the reasons, please contact us at [email protected]

 

Where can I see how much funds I have?

You can see your fiat and crypto balances in the “Balances” page. From there, you can also deposit and withdraw funds. Your “Available Balance” shows the funds you can currently use.

 

Where can I find my order and transaction history?

You can find your orders and transaction history in your profile page.

 

Where can I check current prices?

You can find all crypto prices for the currencies that X1 offers on our “Prices” page.

 

How to buy/sell crypto?

Go to “Prices”. Then choose the cryptocurrency you want to buy/sell and click on “Trade”. Enter the desired amount, click on buy/sell and confirm your order. Your order will be processed at the exact rate at which you confirmed it, and your available balances updated accordingly.

 

How can I change my password?

You can change your password through your profile settings. (Your password must be at least 8 characters long and must contain at least one upper and lower case letter, number and special character – for example: $, #, @, !, %, ^, &, *, ), (  )

 

Where can I see my login history?

You can see information about all your login sessions on the Logins page.

 

Is X1 on social media?

 

How can I contact X1?

If you don't find answers here, you can contact us at [email protected], we are always there to help you.

 

 

Fiat Funding - SEPA bank transfer

 

Which fiat currencies does X1 support?

You can deposit, withdraw, and trade on X1 with EUR. We currently only support SEPA bank transfers, but we are working hard to bring you additional funding options.

 

Which countries participate in SEPA?

The SEPA region consists of 36 European countries, including several countries which are not part of the euro area or the European Union.

SEPA countries list

Austria, Andora, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, San Marino, United Kingdom, Vatican City State.

 

How to deposit euro via SEPA bank transfer?

  1. Log in to your verified X1 account.
  2. Go to "Balances".
  3. To the right of your EUR balance, choose Deposit from the "Actions" drop-down menu.
  4. Choose the SEPA payment method.
  5. Enter the amount you would like to deposit and confirm the transaction.
  6. Use the bank details to send us the deposit from your e-banking. To credit your account properly, the payment description must contain your 16-character account number show with the bank details.

 

How much time do SEPA bank deposits take?

Deposits via SEPA usually take 0-5 working days to get credited to your X1 account.

 

How to withdraw euro via SEPA bank transfer?

  1. Log in to your verified X1 account.
  2. Go to "Balances".
  3. To the right of your EUR balance, choose to Withdraw from the "Actions" drop-down menu.
  4. Choose the SEPA payment method.
  5. Enter the amount you would like to withdraw and the recipient IBAN and confirm the transaction. The recipient IBAN must be an account under your name.

 

How much time do SEPA bank withdrawals take?

SEPA withdrawals usually take 0-5 working days.

 

Fiat funding limits and fees

To check out our fiat funding limits, visit our Fee Schedule page.

 

 

Crypto Funding

 

Which cryptocurrencies does X1 support?

You can deposit, withdraw, and trade on X1 with Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Chainlink, USDT, USD Coin, Dogecoin, and Uniswap.

 

How to deposit crypto?

  1. Log in to your verified X1 account.
  2. Go to "Balances".
  3. To the right of your crypto balance, choose Deposit from the "Actions" drop-down menu. 
  4. Enter the amount you would like to deposit and confirm the transaction.
  5. Copy the deposit address into your wallet or scan the QR code and send the desired amount in crypto.

 

How to withdraw crypto?

  1. Log in to your verified X1 account.
  2. Go to "Balances".
  3. To the right of your crypto balance, choose to Withdraw from the "Actions" drop-down menu. 
  4. Enter the amount you would like to withdraw and your wallet address. Confirm the transaction.

 

Crypto funding limits and fees

To see crypto funding limits, visit our Fee Schedule page.